SHIPPING POLICY

TRACKING

  • You will receive an email when your order ships out along with a tracking number.
  • If you have not received an email with a tracking number then your order is still processing and has not shipped out yet.

U.S. SHIPPING POLICY

It can take 3-7 days to fulfill your order, after which is shipped out. The processing and packing time is separate from the shipping time. The shipping estimated time is added on top of the fulfillment time. Standard shipments will ship via USPS, UPS, DHL, or similar service for the fastest available delivery time. Your tracking information will be provided via email once the item is fulfilled and processed for shipping from our Los Angeles Partner Warehouse.

DELIVERY CLAIMS

WNDR.CO does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered. Email us at "brand@wndr-co.com" within 7 days and we will provide support for non-delivered items.

 

INTERNATIONAL SHIPPING POLICIES

Fulfillment of your product will usually take 3-7 days, afterwards we process and ship. Below are the estimated shipping times based on location.

Europe: 6-8 business days

Australia: 2-14 business days

Japan: 4-8 business days

International: 10-20 business days

 

CUSTOMS, DUTIES & TAXES

All applicable customs and import duties, fees, taxes are the responsibility of the customer. We ship your package DDU (duties and taxes unpaid), and we do not collect the VAT, duties and/or taxes and cannot predict what your particular charges may be. If your order does require these additional charges, they must be paid by you in order for your package to clear customs. Some countries may require additional fees paid Collect on Delivery (COD). These fees are paid to the local carrier and are not collected by Ronin Rebels.

Customs authorities require that we state the value of your order directly on your package. Customs agents have the right to release or deny release of your package, and in rare cases, they may also delay delivery.

 

DIGITAL DOWNLOADS

Digital products ordered from WNDR.CO will be sent a link to download once confirmed by our sales team. Please wait a maximum of 12-24 hours before contacting our support team: brand@wndr-co.com.